Refund policy

Exchange and Refund Policy

At Wezza’s Store, we want you to be happy with your purchase. Please review our exchange policy below for more information:

Refunds

No Refunds. We do not accept refunds under any circumstances. All sales are final.

 

Exchanges

- Process: To initiate an exchange, please contact us via Instagram at @store.wezza Our team will confirm your eligibility for an exchange based on the 1-day policy.

- Timeframe: Exchanges must be requested within 1 day of receiving your order. We cannot accept exchanges after this period.

- Condition: Items must be in the same condition as when you received them, including the original packaging. Any product not in its original condition will not be eligible for exchange.

- Price: You may only exchange an item for a product of equal or greater value. Exchanges for lower-priced items are not accepted.

- Exchange Shipping: Customers are responsible for covering the cost of return shipping. We recommend using a reliable shipping service to ensure your return is processed smoothly.

Exchange Process

1. Eligibility Check: Once you contact us within the one-day window, our team will verify your eligibility for an exchange.
2. Exchange Approval: If approved, you can return the product for an item of equal or greater value.
3. Exchange and Shipping: You will need to arrange and cover exchange shipping costs. After we receive the returned item in its original condition, we will promptly process your exchange.

 

Damaged Products

- If you receive a damaged or faulty product, please contact us immediately (whether through our email (wezzasstore@gmail.com) or Instagram (@store.wezza). We will cover your return shipping fees and exchange the item for a new one.

- If the damage is caused by the customer, the exchange request will be denied.

 

We Strive to make every customer experience seamless and ensure your satisfaction. If you have any questions or need assistance, do not hesitate to reach out.